Support
A person reads every message.
Write to us and you get an answer within one working day, from a person who can actually change the document. You get a reference number the moment a message lands, so nothing can quietly go missing between us.
Or write to the right desk directly
These are real mailboxes, not a ticket router. Use whichever fits and a person picks it up.
- A problem with something you bought
- support@simplydigital.net
- General questions
- info@simplydigital.net
- Something we do not stock yet
- custom@simplydigital.net
- Billing and membership
- billing@simplydigital.net
- Privacy and your data
- legal@simplydigital.net
- A security problem
- security@simplydigital.net
Look up an order
Type the reference off your receipt — it looks like SD-ORD-2026-4F2A1B. If you are signed in, it opens the order. If you are not, it tells you what to do next instead of asking you to make an account first.
How long, and what we will not do
- One working day. Measured Monday to Friday, US Eastern. This is a small company: outside those hours a message is read when the day starts, and we would rather say that than promise a night shift that does not exist.
- We will not talk you out of a fix. If a document does not match your business, say so and we change it. Nobody here is measured on deflection.
- We will not tell you that you are compliant. We report what we checked and when. No agency has reviewed these documents and we never imply one has.
- We will not hold your files. Cancelling, closing an account or a billing dispute never removes a document you have already bought.